Effective Date: 2025/07/17 Last Updated: 2025/07/17 This Privacy Policy describes how Practispeak Pty Ltd ("we", "us", or "our") collects, uses, and protects your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. 1. Who We Are Business Name: Practispeak Pty Ltd Business Address: 332 Boundary Road, Northriding AH, Johannesburg, Gauteng, 2162 Email: team@practispeak.com We operate the website www.practispeak.com to provide English language lessons and related services. 2. Information We Collect We collect the following personal data from you: Name Email address Phone number Payment information 3. How We Collect Your Data We collect your data when: You book a lesson via our website booking forms You fill in a contact form You register or create an account on our website 4. Why We Collect Your Data We use your data to: Process and manage your lesson bookings Communicate with you regarding services and support Improve our offerings and user experience Send booking confirmations or updates Analyze usage trends (for service improvement) 5. Legal Basis for Processing We only process your data where: It is necessary for the performance of a contract (e.g., booking a lesson) You have given consent (e.g., signing up for updates) We are required to comply with a legal obligation It is in our legitimate interest (e.g., fraud prevention, service improvement) 6. Who We Share Your Data With We only share your data with trusted third parties that help us deliver our services: Wix (website platform & hosting) Stripe (payment processing) Zoom (online lesson delivery) These providers may store and process data outside of the EU. However, we choose vendors that comply with international data protection standards. 7. International Data Transfers While we do not actively transfer your data outside of the EU, third-party tools we use (like Stripe, Wix, Zoom) may store data in other regions (e.g., the US). These providers are required to follow data protection safeguards. 8. Data Retention We retain your personal information only for as long as necessary to: Fulfill the purposes outlined in this policy Meet tax, legal, and regulatory requirements Support your active account and booking history Once no longer needed, your data will be securely deleted. 9. Your Data Protection Rights Under GDPR, you have the right to: Access your personal data Correct any inaccurate information Request deletion of your data Object to or restrict the processing of your data Withdraw consent at any time (where applicable) To exercise these rights, please contact us at team@practispeak.com 10. Cookies and Tracking We use essential cookies for site functionality. You may receive a cookie banner allowing you to accept or decline non-essential cookies. 11. Security of Your Data We use industry-standard tools and practices to protect your personal data, including secure connections (HTTPS), encrypted payment processing, and access restrictions. 12. Contact Us If you have questions about this Privacy Policy or how your data is handled, contact us at: Practispeak Pty Ltd team@practispeak.com 332 Boundary Road, Northriding AH, Johannesburg, Gauteng, 2162